Our Commitment: We are committed to protecting your privacy and your family's information. This policy explains how we collect, use, and protect your personal information, especially in relation to our educational services and Family Referral Rewards Program.
1. Information We Collect
1.1 Information You Provide
When you purchase our course or participate in our referral program, we collect:
- Contact Information: Name, email address, phone number (optional)
- Payment Information: Processed securely through Stripe (we don't store credit card details)
- Account Information: Password, referral preferences, dashboard settings
- Communication Data: Support requests, feedback, course completion data
1.2 Referral Program Data
For our Family Referral Rewards Program, we collect:
- Referral Relationships: Who referred whom (up to 3 levels)
- Commission Tracking: Earnings, payment history, referral activity
- Referral Links: Unique codes and link usage analytics
- Payout Information: PayPal email or bank details for commission payments
1.3 Automatically Collected Information
- Usage Data: Course progress, time spent, worksheet downloads
- Technical Data: IP address, browser type, device information
- Website Analytics: Pages visited, traffic sources, referral sources
- Cookies: Essential cookies for site functionality and referral tracking
2. How We Use Your Information
2.1 Educational Services
- Provide access to course content and materials
- Track your learning progress and completion
- Send course updates and educational content
- Provide customer support and technical assistance
- Improve course content based on usage patterns
2.2 Referral Program Administration
- Generate and track unique referral links
- Calculate referral commissions and maintain earnings records
- Process monthly commission payments
- Provide referral dashboard and activity tracking
- Prevent fraud and abuse in the referral system
2.3 Communication
- Send transactional emails (purchase confirmations, receipts)
- Provide customer support responses
- Send referral program updates and earnings notifications
- Share important service announcements
- Request feedback and testimonials (optional)
3. Information Sharing and Disclosure
3.1 We Do NOT Sell Your Information
We never sell, rent, or trade your personal information to third parties for marketing purposes.
3.2 Service Providers
We share information only with trusted service providers who help us operate:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment Processing | Payment details, transaction data |
| Email Service | Course delivery, communications | Email address, name, course status |
| Analytics Tools | Website improvement | Anonymized usage data |
| Cloud Storage | Content delivery | Account info, course progress |
3.3 Legal Requirements
We may disclose information when required by law, including:
- Compliance with legal processes or government requests
- Protection of our rights and property
- Investigation of fraud or abuse
- Emergency situations involving safety
3.4 Referral Program Transparency
Within our referral program, we may share:
- Aggregate statistics (total families helped, anonymous success stories)
- Recognition for top referrers (with their permission)
- General program performance data
4. Data Security
Security Measures: We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls.
4.1 Technical Safeguards
- Encryption: All data transmitted using SSL/TLS encryption
- Secure Storage: Information stored on encrypted, secure servers
- Access Controls: Limited employee access with strong authentication
- Regular Updates: Security patches and system updates maintained
- Monitoring: Continuous monitoring for security threats
4.2 Payment Security
- Credit card processing handled entirely by Stripe (PCI DSS compliant)
- We never store your complete credit card information
- Commission payments processed through secure banking partners
- Regular security audits of payment systems
4.3 Account Security
- Strong password requirements
- Account activity monitoring
- Immediate notification of suspicious activity
- Secure password recovery processes
5. Your Rights and Choices
5.1 Access and Control
- Account Dashboard: View and update your personal information
- Data Download: Request a copy of your personal data
- Correction: Update incorrect or outdated information
- Deletion: Request deletion of your account and data (with limitations)
5.2 Communication Preferences
- Unsubscribe from non-essential emails at any time
- Choose frequency of referral program updates
- Opt out of feedback requests and surveys
- Control testimonial and case study participation
5.3 Referral Program Participation
- Optional Participation: Referral program is completely optional
- Disable Tracking: Request to disable your referral link
- Data Retention: Referral data kept for tax and legal compliance
- Commission History: Access to complete earnings history
6. Data Retention
6.1 Course Data
- Account Information: Retained while account is active
- Course Progress: Maintained while subscription is active
- Support Records: Kept for 3 years for quality improvement
- Payment Records: Retained for 7 years for tax compliance
6.2 Referral Program Data
- Commission Records: Kept for 7 years for tax reporting
- Referral Relationships: Maintained while program is active
- Earnings History: Permanent record for your reference
- Analytics Data: Anonymized after 2 years
6.3 Data Deletion
Upon account deletion request:
- Personal identifiers removed within 30 days
- Course access immediately revoked
- Referral links deactivated
- Some data retained for legal/tax compliance as required
7. Children's Privacy
7.1 Family Course Context
While our course is designed to help families with children, we do not knowingly collect personal information directly from children under 13.
7.2 Parental Responsibility
- Parents/guardians are responsible for managing family access
- Course content should be supervised by adults for children under 13
- We encourage family participation in course activities
- Any child data collection is minimal and parent-supervised
8. International Users
8.1 Data Transfer
Our services are hosted in the United States. By using our services, you consent to the transfer of your information to the U.S., which may have different privacy laws than your country.
8.2 International Rights
- EU Users: Additional rights under GDPR including portability and erasure
- Canadian Users: Rights under PIPEDA including access and correction
- Other Jurisdictions: We comply with applicable local privacy laws
9. Cookies and Tracking
9.1 Essential Cookies
- Authentication: Keep you logged in securely
- Referral Tracking: Track referral link usage for commissions
- Course Progress: Remember where you left off in lessons
- Security: Prevent fraud and unauthorized access
9.2 Analytics Cookies
- Google Analytics for website improvement (anonymized)
- Course completion and engagement metrics
- Referral program performance analytics
- A/B testing for user experience improvements
9.3 Cookie Management
You can control cookies through your browser settings, though disabling essential cookies may limit functionality, particularly for the referral tracking system.
10. Updates to This Policy
10.1 Policy Changes
- We may update this policy to reflect service changes or legal requirements
- Material changes will be communicated via email with 30 days notice
- Continued use constitutes acceptance of updated terms
- Previous versions available upon request
11. Contact Information
11.1 Privacy Inquiries
- Email: privacy.aff@ontherise.ai
- Data Requests: data.aff@ontherise.ai
- Security Issues: security.aff@ontherise.ai
- Response Time: 72 hours for privacy-related requests
11.2 Data Protection Officer
For EU users or complex privacy matters: dpo.aff@ontherise.ai
Our Promise: We believe privacy is fundamental to trust. We collect only what's necessary to provide excellent educational services and operate our referral program fairly and transparently. Your family's privacy is our priority.