✓ Cancel Anytime Flexibility
We believe in giving families the flexibility to try our content risk-free. Cancel your subscription anytime with no penalties or fees.
⚠️ Important: Monthly Billing Policy
Monthly subscription charges are non-refundable once processed. This is standard practice for subscription services and ensures fair access to our educational content.
1. Subscription & Billing Terms
1.1 Monthly Billing
$129 Monthly Subscription: Your subscription automatically renews monthly until cancelled. All charges are processed on your billing date.
1.2 No Refund Policy
Standard Subscription Practice: Monthly subscription charges are non-refundable once processed. This is consistent with industry standards for digital subscription services.
• Cancel anytime through your account
• Access continues until end of billing period
• No further charges after cancellation
You maintain full access to content until your current billing period expires.
1.3 Referral Program & Cancellation
- Active Subscription Required: Must maintain active subscription to receive ongoing referral bonuses
- Final Payout: Upon cancellation, final referral payment made if balance exceeds $50 minimum
- No Future Earnings: After cancellation, you stop receiving new referral commissions
1.4 Technical Support
- Report technical issues to support.aff@ontherise.ai
- We provide prompt resolution for platform access issues
- Temporary access problems do not qualify for billing adjustments
- Alternative access methods available during technical difficulties
2. Referral Program Impact on Refunds
2.1 Commission Clawback Policy
Zero-Tolerance Policy: If you request a refund, ALL referral commissions in your earning history will be deducted from the refund amount, regardless of payment status.
This includes:
- ✗ Paid commissions (already received)
- ✗ Pending commissions (not yet paid)
- ✗ All three levels of your referral tree earnings
2.2 Impact on Your Referrer
If someone referred you to the course:
- Their commission from your purchase will be deducted from their future earnings
- Any second or third-level commissions in your chain will also be adjusted
- This may result in negative balances that must be cleared before future payouts
2.3 Referral Payout Examples
Cancellation Scenarios:
- If your referral balance is $75, you receive final payout of $75
- If your referral balance is $30, no payout (below $50 minimum)
- If your referral balance is $125, you receive final payout of $125
- Future referral commissions stop immediately upon cancellation
3. Refund Request Process
3.1 Required Steps
- Contact Support First: Email support.aff@ontherise.ai with detailed explanation of issues
- Allow Resolution Attempt: Give our team 48 hours to address your concerns
- Formal Refund Request: If unresolved, email refunds.aff@ontherise.ai
- Provide Documentation: Include purchase details, referral earning history, and specific concerns
3.2 Information Required
- Purchase email address and date
- Detailed explanation of issues
- Evidence of good faith attempt to use the course
- Acknowledgment of referral commission deduction policy
- Screenshots of any technical issues
4. Processing and Timeline
4.1 Review Process
- Initial Review: 3-5 business days to evaluate eligibility
- Commission Calculation: 2-3 business days to calculate deductions
- Decision Communication: Written decision within 7 business days
- Processing (if approved): 5-10 business days for payment
4.2 Refund Method
Approved refunds are processed back to your original payment method minus all referral commissions earned.
5. Account Termination Upon Refund
If a refund is processed:
- Immediate course access revocation
- Referral account closure
- Referral link deactivation
- Future referral program ineligibility
- Removal from all course communications
6. No Partial Refunds
We do not offer partial refunds because:
- The course is designed as an integrated educational system
- Partial refunds complicate referral commission calculations
- Administrative complexity outweighs customer benefit
- Our full refund (minus commissions) policy is more straightforward
7. Alternative Solutions
Before requesting a refund, consider these alternatives:
- Extended Access: We may offer additional time to complete the course
- One-on-One Support: Personal guidance to address specific family challenges
- Content Adaptation: Help customizing content for your family's needs
- Technical Solutions: Alternative access methods for technical issues
8. Final Notes
This is a Conservative Refund Policy: Due to the digital nature of our course and the complexity of our referral system, we maintain strict refund criteria. We encourage thorough consideration before purchase.
Educational Value Focus: Remember that this course is purchased primarily for its educational value to your family. The referral program is an optional benefit, not the primary value proposition.
8.1 Contact Information
- General Support: support.aff@ontherise.ai
- Refund Requests: refunds.aff@ontherise.ai
- Technical Issues: tech.aff@ontherise.ai
- Response Time: 24-48 hours for all inquiries
Important Reminder
By purchasing this course, you acknowledge and agree that:
- You have 15 days (not 30) to request a refund
- Any referral commissions earned will be deducted from refunds
- Refunds may be $0 if commissions exceed the original price
- This policy protects the integrity of our referral program
Purchase only if you're committed to using the educational content for your family's AI literacy development.